VoIP Success Stories: Making it Work for Your Company


A VoIP, also known as an IP phone, is a handset that instead of using traditional PSTN (Public Switched Telephone Network) uses VoIP (Voice over IP) technology allowing making and receiving of calls via an IP network.

You have probably used or seen such a handset without realizing it because they look much like traditional handsets with the difference coming in the technology applied in both. VoIP phones can provide phone features that are not available with the traditional handsets since the interface with the software of the VoIP system.

How it Works

The user is just required to plug into a LAN port. The phone automatically registers at the VoIP system.

The IP phone will always keep its number and will behave the same way irrespective of where you plug it.

Advantages of a VoIP Phone to a Company

The main advantages of this technology for business are:

  • Increase in mobility and flexibility.

With internet telephony, business people can integrate programs like e-fax, email and e-conferencing through the telephone over the internet. This means that the user can multi-task using this technology.

  • Increase in productivity

This is due to the ability of users to multi-task. It also saves on traditional telephone bills costs. The overall productivity is ultimately increased.

  • Ease of installing, using and troubleshooting.

There is very little technical know-how involved in installing VoIP. It actually is less involving than the traditional phone installation.

Before Setting up Business VoIP

Once you decide to switch to a VoIP system, there are things you need to keep in mind:

  • Network capacity

Is your network capacity able to handle the data increase? Can it sustain a smooth flow of network? Also, how proper is the LAN setup for the system? Without the necessary network capacity the infrastructure to use the services is unavailable. Have a network administrator over to check your network up so as to determine how capable it is.

  • Internet connection

Every business has its own specific needs when it comes to network usage. It is important that a business person looking to switch to VoIP system evaluates their bandwidth. The current connection should be able to handle the new service alongside the current use of the internet.

  • The calling habits

One of the main reasons to switch to VoIP should be to minimize costs. For a person who makes frequent international calls then this might be a suitable switch. However, if they limit themselves to local calls then the cost effectiveness of the system is reduced.

  • PSTN

In case of and outage, what’s the back-up plan? One’s supposed to have a landline that acts as a back-up when there’s an outage or emergency.

  • The premises

Whether you choose a hosted or premise-based PBX (Private Branch Exchange) will be determined by the number of users. A business with less than 15 users would rather use a hosted PBX.

  • VoIP service

Just like any other service, there are numerous VoIP providers. One should carry out a lot of research to know which of the providers offers what their business truly needs.

  • VoIP equipment

After determining the needs of the business then one should ensure that the tools they use are the most appropriate. The VoIP service provider should be able to advise on that.


It is not as obvious as it may seem when switching to a VoIP system. Take enough time to budget and consider the plan you need: upfront payment, monthly or installments. Also, keep in mind your ROI. If it’s good then go for it.

Business Telephone Systems – Modernize With VoIP


These are the largest telephone technology. This system is referred to as the Voice over Internet Protocol. Any business can install this VoIP and save cash in the business. Wherever there is an internet connection, these are often operational. Since there are a number of suppliers, you can choose the best Business Telephone System.

These days, telephone products have gained a lot of popularity. The key to some great operation is uniform training. For firms to do this, it is essential that they have the right staff in place. In the modern world, most workers would want to be facilitated in a way that enhances their mobile life. For them to perform effectively, there have to be tools such as the phones. These Business Telephone Systems nowadays are the in things in business, since they will assist you in communicating with the customers, suppliers, and other workers.

For any organization to use this communication, it must engage the use of cloud commutation system. Before the advent of Smartphone, very few people knew how their personal lives were like. It is important to note that personal life can be streamlined by the use of these gargets. There has to be a resource that would make this reality.

Voice is the channel that should be modernized in communication. Initially it existed in landlines, but currently technology experts have been pushing it using VoIP. Since the improvement is noteworthy, this type of growth has been tremendous. While many companies have taken it as goal, the individual routes that will lead them there have changed drastically. This is because the need of every company is different from any other company. For instance, some companies’ circuits have not achieved their maximum.

In some instances, companies’ networks have not been developed well. Instead of repairing such things, most organization which have found themselves in this situation have decided to come choose a new venture all together

Why VoIP is stepping stone

To many businesses, the beginning of a business is actually VoIP. The Business Telephone Systems used before were not up to the game. The programs that were used could not work well to the extent that workers were forced to use other services just to complete the task. Even though uniting the services can complete the task, save time and bring about productivity, this cannot be done by bringing the voice on the same page.

The fact is that the VoIP has come in to replace the traditional whistles and bells. By using these business workers have found it to be very much advantageous. With the IT in place, it means that most employees can always complete their tasks far from their desks. Hence, nowadays employees can work from home, coffee shop or any other place that they feel comfortable. Essentially, this would be termed as working, but people nowadays have taken to to be original

The good thing about cloud VoIP is that it has been used to expand many businesses. For instance, what they need to be connected to any organization in an available app on their phone or other mobile garget. With so many benefits, it is becoming very difficult to ignore it in modern business. If any organization wants to stay ahead of its pack, it should research well about VoIP.


Business Telephone Systems – Selecting an IP Phone System


Voice-over Internet Protocol (VoIP) Phones are becoming increasingly popular because of their cost saving capabilities. With VoIP phones, you eliminate toll charges for both local and long-distance calls. This has enabled small businesses to realize significant communication savings. VoIP calling also increases worker productivity due to increased collaboration and lowers operational expenditures as you simplify management schemes.

Factors to consider when selecting a VoIP Phone

So, you have decided to install a new VoIP phone, you have the supporting infrastructure and the resources necessary to acquire the phone. What factors should you consider in order to pick the right phone for your business?

  • Budget

VoIP phones, depending on the features, range between US$40 and US$400. Yes, price shouldn’t be the first factor to consider when purchasing an IP phone but it’s always helpful to work within a budget as it allows you to get the best value for the money available.

  • Find out from your provider which VoIP phones they currently support

You probably already have a phone system that you’ve used for the past few years, (if you’re just getting started then you may want to read more about how to find the best provider). So, who has been providing your phone services all this time and do they have infrastructure to support the VoIP phone you’re buying? You can’t just assume that because they are a telephone company then they are going to support your new VoIP phone. It is actually better for you to find out from your service provider which IP phones they currently support.

  • Who is going to use the phone?

As already mentioned, the sophistication of different IP phones varies greatly. For instance, if you’re acquiring two IP phones; one for the executive manager and another for your receptionist, you’ll want to buy two different phones with varied capabilities. For the executive manager, you’ want the best phone you can find around, complete with all the bells and whistles. As for the receptionist, you’ll probably identify an economical phone as long as it can handle a large number of calls at a time.

  • Specific features

This is where you consider the needs of user of the IP phone. Will they be attending e-conferences on their phones for example? Do they need call parking? What about call waiting and/or transfer? Some IP phones come with side car capabilities, others have louder speakers, and others have large display screens. Also consider how many calls the user can receive at a time. Some support 10 or more line appearances at a go. Take your time to identify which features best match your needs.

  • Routing capabilities and power over Ethernet considerations

If you run a business where a single Ethernet line serves all the desktops, then the IP phone and the desktop will have to share the same Ethernet connection so you’ll need an IP phone with RJ45 ports. If you have a Voice LAN, you only need an Ethernet line dropped at that desk for the new phone. On the same note, if you plan to use power over Ethernet, you’ll need an IP phone with power over Ethernet capabilities.


You may also need to consider the protocol and codec formats supported by your service provider. However, most IP phones currently on the market will support most of these formats. The most important thing is to actively involve your service provider in the purchase process.

Buying Business Telephone Systems – 8 Questions You Should Ask


Buying Business Telephone Systems – 8 Questions You Should Ask

Sometimes a small business looking for a gadget to be used in the business might be lured to choose the next good one that they think suits their business. However, this should not be since there are questions that are supposed to be considered before buying any. Outlined here are the 8 questions that you should ask before buying  Business Telephone Systems.

  1.  Selecting your provider– What are the customers’ satisfaction and the rate in the market? Where are the suppliers of this business? Who are the people who supply most other spares?
  2. The technology– How much technology will you install in your business? How much will it costs to install the Business Telephone System? This will definitely help you to plan before purchasing the gadget.
  3. The systems characteristics and capabilities– Have you been objective on the system’s characteristics? Do you know about the characteristics that should be included in the current technology?  You should ask yourself the characteristics that favor them most before deciding to purchase a system.
  4. Pricing– Do you fully understand the best phone gear offered at the best price in the market? Which phone gear has the best price in the market? These questions are vital, as they will lead to making an informed decision. Remember, that at times, a system might be having the best price but it does not offer the best.
  5. Suggestions that the seller have– Do you have any other information apart from the seller’s information that will help you to make the correct choice? This is important since it will assist to decide objectively. In addition you will not depend on the seller’s advise that when choosing a system. Every sales representative is always out to make sales and might not give you detailed information about the system.
  6. Strategy for setting up the system– Is there a system set up strategy that will assist you? Has the Business Telephone System set up a system set up strategy? Has it been left to be done to the seller so that their interest is taken care of? For any plan to succeed there has to be well planned strategy.
  7. The sales contract– Is there a sale’s contract? Has the sale’s contract been created by them or by the seller to safe guide their interest? The seller is always at work and their aim is to ensure that sales flow. However, they should give buyers a contract.
  8. Systems growth– What are the growth patterns of their systems? This will help you know the limiting factors. A system that does not have clear growth patterns is not worth considering.

Proceeding into a contract with the telephone company without satisfactory answers to these questions can lead to failure by the business. These will not guarantee the business the best product at the most effective cost. In fact, it is advisable that you should not rely on the sellers alone, but should try to locate other unbiased information that will guide you well about what you are about to purchase. Remember that Business Telephone Systems are very expensive and it should not just be purchased blindly. Otherwise, it can lead to much loss.

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