Business Telephone Systems CT | TRICOM Systems, Inc.

Integrated Mobility? What Is It? Why Does It Matter?

It seems more and more businesses are using mobile solutions to communicate with their employees. There are many mobility solutions out there, but not all of them offer the ability to connect your employees to the same system. This is why it is important to use integrated mobility. What is integrated mobility? Your employees can use any device they want to connect to the same phone system. The actual device and location does not make a difference. It is easier to communicate with your employees when they are all in the same system. Using a separate mobile system is the traditional method for businesses. The lines are not a part of the office system, creating a mobile line and an office line. This means spending more money on this service. You may have to limit the employees who can use the mobile service. You do not have to make an additional purchase to use integrated mobility. All it takes is a simple download and you can add it to the phone system of your business. Every employee who uses this account can access these features, such as caller ID and call forwarding. Your employees can access the business phone system from any location, as long as they are on the account. So why is it important to use integrated mobility? The first reason would be the reduced installation costs. You are not installing several separate systems with integrated mobility. You are actually installing one connection on your VoIP system. That connection is then spread across several different lines. It ties those lines together to your office system. The second...

Winter Storm? Never Missed A Call

Small to mid sized businesses that are busy and growing fast cannot afford to have their phone systems fail them every time a major winter storm rolls into the area. The logistics involved in losing whole work days to the weather are cost-prohibitive. The loss of potential and existing clients, the dissatisfaction of clients who are forced to wait many hours for service, and the inability to communicate with staff and business partners all add up to a major drain on your company’s resources. The best way to circumvent the weather and keep your business phone lines continuously operational is to install or upgrade to a business VoIP phone system. Theses systems use the latest digital technology to allow you to process your calls through the Internet rather than a switchboard. Some of the most important benefits of a VoIP system include: Affordability: These systems can save you as much as 40% on local calls and up to 90% on international calls. Conferencing: You can not only do conference calls, but the number of lines that can be involved is substantially higher due to VoIP’s use of compressed data transfers. Special Features: VoIP brings an abundance of special features, including caller ID with last names, speed dialing, call blocking, enhanced voice mail, contact lists, call waiting and forwarding, and last number re-dial. Besides all this, however, VoIP can also minimize, nearly eliminate really, the possibility of missing calls due to extreme winter weather. Some of the ways that this is accomplished include: Built-in “Redundancy:” This means that, should the primary data-route be temporarily down, calls will be automatically re-routed...

Integrated Mobility? What Is It? Why Does It Matter?

It seems more and more businesses are using mobile solutions to communicate with their employees. There are many mobility solutions out there, but not all of them offer the ability to connect your employees to the same system. This is why it is important to use integrated mobility. What is integrated mobility? Your employees can use any device they want to connect to the same phone system. The actual device and location does not make a difference. It is easier to communicate with your employees when they are all in the same system. Using a separate mobile system is the traditional method for businesses. The lines are not a part of the office system, creating a mobile line and an office line. This means spending more money on this service. You may have to limit the employees who can use the mobile service. You do not have to make an additional purchase to use integrated mobility. All it takes is a simple download and you can add it to the phone system of your business. Every employee who uses this account can access these features, such as caller ID and call forwarding. Your employees can access the business phone system from any location, as long as they are on the account. So why is it important to use integrated mobility? The first reason would be the reduced installation costs. You are not installing several separate systems with integrated mobility. You are actually installing one connection on your VoIP system. That connection is then spread across several different lines. It ties those lines together to your office system. The second...

Is the Time It Takes to Switch Phone Systems Worth It?

Many small business owners find that they are outgrowing their current landline phone systems and struggling to handle high call volumes. Limited phone features may also be making it difficult to manage received in an organized, effective manner. Despite these problems, however, and despite having heard of the benefits of a VoIP phone system, many continue to use their existing systems- why? The reasons for delaying or avoiding entirely a switch-over to VoIP often include such arguments as the following: Switching will be complicated and a major hassle. It will take a long time to complete the switch. The cost savings and improved features won’t be worth it. I can continue getting by on my old phone system. Eventually, I can go 100% mobile. While all of the above would be good reasons to avoid switching to VoIP, were they true, the simple fact is that they are false. These kinds of misconceptions arise quite naturally, however, since in many other areas of business, problems of a similar nature often do accompany a change. Yet, VoIP installation and usage is truly an exception. Some of the counter-arguments, then, would run as follows: An experienced VoIP provider can arrange everything after a quick call and an initial site inspection. These are professionals who do nothing but install VoIP systems day after day. They know how to assess your situation and identify all you will need to get started. The time needed to make the switch varies greatly, depending on how large your operations are, how many phone lines you will need, and the nature of your existing phone system. However,...

5 signs you need a new phone system

Communication is very important for a business to run efficiently. This is why it is extremely important for your business phone system to be up to date and functioning properly. Experts have predicted that in the next 10 years, that landline phones will become extinct. Because of this, it is important to be able to recognize the signs that your phone system is not up to date, so that you can make the necessary changes. The more efficient your phone system is, the more efficiently you will be able to communicate. Inability for Growth If you are lucky, your business will grow more and more over time. As your business grows, you will need to hire more employees. More employees means the need of additional desks with phone extensions. If your system is unable to accommodate more extension, or the cost of adding extensions is too great, it is likely time to update your system. Inability to Handle Your Call Volume Incoming and outgoing calls are likely a huge part of your daily business routine. As your business expands, you will make and receive more calls. If your system is unable to handle the necessary call volume, it can seriously affect your productivity. It is a good idea to check if there is any chance of congestion in the system. If your system cannot keep up with your communication needs, it is time to update your phone system. Unable to Support VoIP Technology More and more companies are using Voice over Internet Protocol (VoIP), which is the ability to make phone calls via the internet. VoIP makes it possible...

5 biggest myths about small business phone systems

As your business grows so does the need for accurate, clear and concise communications. Nowhere is this more important than with the office and small business phone system. A poorly set-up or designed phone system may bring your enterprise to its knees. With that said, keep in mind there are a few choice myths surrounding business phone and communication systems to be aware of prior to shopping around for, or designing your business’s phone system. Myth #1 The “it’s only a phone” Mentality will kill your business communications before it even starts. Yes, in words it is just “a phone” but the system itself needs to be so much more. There needs to be an accurate way of monitoring the phone calls; a method of controlling expenses for the system; recording banks for voice mail; and the implementation of a system manager. These all combine to quickly dispel┬áthe notion this is a mere phone. Myth #2 Our existing phone system is just fine, so we really don’t need to mess with it. This is akin to “if it ain’t broke, don’t fix it”, and this is a huge hole many fall into. By shrugging it off and saying the current system has been working fine, you set yourself up for failure by means of not keeping current with the latest tech and trends. This makes a difference as when a client deals with the poor communications, you rarely get a chance at a second impression. Stay current and up to date. Myth #3 Cost. When cost is examined the common thought is a phone system is too expensive. When...