Business Telephone Systems CT | TRICOM Systems, Inc.

5 signs you need a new phone system

Thinking man and question marks. 3d rendered illustration.

Thinking man and question marks. 3d rendered illustration.

Communication is very important for a business to run efficiently. This is why it is extremely important for your business phone system to be up to date and functioning properly. Experts have predicted that in the next 10 years, that landline phones will become extinct. Because of this, it is important to be able to recognize the signs that your phone system is not up to date, so that you can make the necessary changes. The more efficient your phone system is, the more efficiently you will be able to communicate.

Inability for Growth

If you are lucky, your business will grow more and more over time. As your business grows, you will need to hire more employees. More employees means the need of additional desks with phone extensions. If your system is unable to accommodate more extension, or the cost of adding extensions is too great, it is likely time to update your system.

Inability to Handle Your Call Volume

Incoming and outgoing calls are likely a huge part of your daily business routine. As your business expands, you will make and receive more calls. If your system is unable to handle the necessary call volume, it can seriously affect your productivity. It is a good idea to check if there is any chance of congestion in the system. If your system cannot keep up with your communication needs, it is time to update your phone system.

Unable to Support VoIP Technology

More and more companies are using Voice over Internet Protocol (VoIP), which is the ability to make phone calls via the internet. VoIP makes it possible for businesses to save a great deal of money on long distance calls to out of area branches and to non-local clients. If your current system does not support VoIP, you should update your service immediately.

No Multi-Office Support

As your business expands, you may want to start opening satellite offices. As you open multiple offices, you will need to have a phone system which will support multiple offices. If adding offices to your current phone system is difficult, expensive, or impossible, you should consider looking into updating it.

Inability to Support Mobile Communications

Business technology has changed a great deal over the past few decades. Years ago, when a salesperson or field worker was away from the office and needed to make a call, they had to use a pay phone. Today, they have the use of cell phones. In today’s fast paced business, it is important that the main office can reach any employees whenever necessary. If your phone system is not able to patch a client through the field worker’s cell phone, they cannot do their job efficiently. Therefore, a phone system upgrade is necessary.

Your business phone system is the main hub of the company’s communication. The best way to ensure that your communication needs are met, is to be able to recognize the signs that you need a phone system upgrade.

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